Customer Reviews
Excellent Dealership!! ~ Go USA Inc.-September-11
The salesman was more than helpful especially with the changes in Ford that have occured since I retired from a Ford dealership in Buckeye, Arizona {Jones Ford} after ten years of traveling all over the south-west delivering new cars and trucks. ~ Roger Peabody- September-11
I love my TownFord! I'm known on and first name basis by most of the personnel. ~ Jackie Tupling- Septemeber-11
Dave Blue was outstanding to work with. ~ Eric Doyle- Septemeber-11
This was one of the best car buying experiences I had ever had. Zero pressure and we came to a quick agreement. Even the finance guy was great!. ~Steve Tobin- August-11
Excellent Salesman! Financial process was very quick. GREAT ~ Debbie Arnold- August-11
Sales was very good. A very good salesman. ~ Wayne Creech- August-11
Pat Armstrong & Todd Lee --> Exceptional people and exceptional sales!!! ~ Marilyn Brooks - July-11
I can't say enough positive things about Town Ford- Pat, Dave and Casey were all fantastic! I would highly recommend Town Ford to anyone and will be referring everyone there. ~ William Yoakum - July-11
Mr. Litt was a competitive and courteous salesman ~ Patrick Lynam- July-11
I love my truck and the service I receive at Town Ford!!!!!! ~ Susan Couture- July- 11
It took them awhile to get the right finacing package and price to a reasonable level. I bought a 2010 model that they were pretty proud of! I don't know if it was my expectations or theirs that kept us apart for longer than I'm use to. The good part is I like my new truck and it was worth the wait. I've been with Toyotas the last 12-13 years and this is defintely a step up from your competition! I told my wife I was not going to trade down if I got a new truck and this really fits that bill!~ George Vogel- July-11
Dear Mr. Armstrong,
My wife and I would like to express to you and your staff how pleased we are in our most recent purchase of a new 2010 XLT F150 series vehicle from Town Ford. I have been a Ford Motor Company customer for sixty years, buying Fords and Mercurys from Southern California to the Pacific Northwest.
I have always found that the dealerships that have good sound management have very professional personnel. I have found that to be the case over the past four years when I first became a customer at Town Ford. The product support and the service personnel have always been very courteus and friendly.
This was our first sales experience in the purchase of the new 2010 F150. I had many questions from mechanical to operational, as well as ownership. We want you to know that Jesse Figueroa, our sales consultant, was just great. He is very knowledeable and answered all our questions. Of course, you know what an asset he is to your staff, but it is a pleasure as a customer to let you know we received the most courteous, honest, and sincere treatment from him.
We definitely will recommend Town Ford and Jesse Figueroa to any of our friends and anyone interested in purchasing any vehicle.
You certainly hav a dealership and staff to be proud of as we experienced a high level of friendliness and comfort throughout your facility at all times.
Sincerely,
Garred & Bonnie Scharmann
I wanted to write you about my recent experience in the Service Dept. Dan has been the BEST! He is very helpful, informative and friendly. If not for Dan, I would have probably taken my car elsewhere. Thank you Dan! ~ Kathy Dorey,- - March-11
Chad & Jessie were great! I would buy from them always. ~ Dennis Herrera…Aug-10
It was an overall great experience dealing with knowledgeable people that were willing to go over the pickups on the lot and have them find the one I wanted in so short a time. ~ Marla Oestreich…Aug-10
Our salesman Mike was outstanding! Great Experience. ~ Jeremy Mathena…Sept-10
Chad Lee was most knowledgeable and extremely eager to please me. My only comment would be that I was trading in a Ford Escape Hybrid purchased in Arizona as a certified used Ford and this dealership was not able to treat it as a certified vehicle. That was disappointing to me and greatly affected the trade-in value. But other than that, I cannot give high enough marks to Chat, Pat and the others who were so friendly and competent and made the experience a very fun one.~ Mary Wright…Sept-10
My Salesman (Jessie) was very knowledgable and competent. The computer at the dealership was slow, but he got my phone paired with the sync and explained the system very well. ~ Marilyn Cordova…Sept-10
All personel very knowledgeable and professional in all business transactions. A pleasure to do business with. ~ W. Dunagan…Sept-10
Great customer service and quality worksmanship. Pleasure to do business with Jake and the boys. ~ Greg Mooney…Sept-10
I felt that both Casey and Chad were very pleasant and easy to work with. They both made you feel relaxed and that they were trying to get the best loan possible for us. I was very satisfied with the service. ~ Gregory Stevens…Sept-10
Very satisfied, Sergio & Dave were very proffessional~ Brad Farmer…Oct-10
Axel is one smart guy about the car and the syncing. He spent a lot of time with me teaching me about the what the car can do! Have I got a lot of learning to do. But I know I can always go back and ask more questions and I will always get help! ~ Phyllis Gayle…Oct-10
As always, EXCELLENT! ~ Pamela Griffiths…Oct-10
We have no comments except to say we are very pleased - and proud - that we purchased our Ford. The service has been excellent, from the time we walked into the sales office to the present time. We have had the same sales person assisting us from the beginning to the present time - and we appreciate that part of the service also. We look forward to continuing with Ford agency. We have been a customer of the Ford agency, here in Wenatchee, for at least 40 years. ~ Lyle Irwin…Oct-10
Was very impressed with your customer service! In this day and age it is a rare thing! Thanks once again for your professionalism!!!!! Will be bringing all my fords there from now on!!! Thanks! -- Cory Finkle, Wenatchee, WA May-10
Yesturday is an example of why I continue using Town Ford to service my vehicles. At my last routine vehicle service appointment for my Focus, your staff noted that my 80k miles warranty tires were worn out after only 20k miles They contacted the vendor on my behalf and when they did not respond, Town Ford stepped up and took care of it. Your staff is friendly and go above and beyond to make sure my vehicle service needs are met. Please share with them that they are appreciated! --- Jackie Tupling, Wenatchee, WA March-10
Chad & Axel worked together on our purchase of the 09 Pickup. They were both friendly but always had the answers to our questions promptly. We felt they worked above our expectations to bring it all together --- Darrel Jeffries , East Wenatchee, WA January-10
The dealership did a good job. I was happy with the over all service --- Terry Keating , Entiat, WA January-10
Very good, Todd and Jesse outstanding. Dave Blue is a very good Sales Manager --- Paul Kingrey , Wenatchee, WA January-10
From the time we first arrived at the dealership office, to the present time, we feel we are a friend as well as a paying customer. We are confident of a very satisfactory purchase, and will definitely recommend Chad Lee (our salesman) to many prospective customers --- Lyle Irwin , Wenatchee, WA January-10
Excellent sales people! This F-350 is not going to be driven until May of 2010. So I won't really know about the driving aspects until then. However, if it behaves as well as our other Fords we purchase in the past, we will be greatly pleased --- Lars Ohrn , Wenatchee, WA January-10
I did not purchase car from the dealership that serviced it. They were great, no hassles or delays because I didn't buy from them --- Judith Cunningham , East Wenatchee, WA January-10
I'm a long time customer of Joe Welty Ford, now Town Ford and before that Town Toyota. I won't go into great detail about my recent story, but I want you to know your service dept. truly understands what integrity is about! I would like you to know Jon, Steve, and Jake are top notch! Thank you again guys! It seems these days service is becoming a thing of the past, no matter the industry, but your service dept. renewed my faith that great customer service is still around. Todd Lee also came in on his day off, was unnecessary, but was a great show of intergrity and customer service as well. There was also a tall gentlemen from the sales floor that was concerned that I was taken care of also, another show of customer service! To all of these people: thank you again! I hope you take the time to pat these great people on the back, they truly deserve it! ---- Russ Larsen , Bellevue, WA January-10
A very GOOD EXPERIENCE, thanks to Town Ford in Wenatchee, WA 98801 --- Kendice Heinz, East Wenatchee, WA December-09
We are very satisfied with our new Ford F-150 --- Dan Durand , Ephrata, WA December-09
Good experience- no high pressure tactics. Great follow through & communication regarding details of the purchase. Thanks! P.S. Great attention to customers! --- Julie Collins , Leavenworth, WA December-09
Great experience, would not only recommend Ford, but to buy at TOWN FORD!! Thanks for the "updated" F-150! --- Mark Lewis , Wenatchee, WA December-09
Chad is awesome!! Next car I get will definately be through him or anyone else there. ---
Erin Verwest , Kennewick, WA December-09
